{"id":924,"date":"2023-08-07T06:47:03","date_gmt":"2023-08-07T06:47:03","guid":{"rendered":"https:\/\/touchandtell.com\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/"},"modified":"2023-08-14T21:26:17","modified_gmt":"2023-08-14T21:26:17","slug":"styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet","status":"publish","type":"post","link":"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/","title":{"rendered":"Styrkan med Net Promoter Score (NPS) f\u00f6r att m\u00e4ta kundlojalitet"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Sammanfattning<\/h2>\n\n<p class=\"wp-block-paragraph\">I den h\u00e4r artikeln kommer vi att utforska betydelsen av Net Promoter Score (NPS) f\u00f6r att m\u00e4ta kundlojalitet och dess betydelse f\u00f6r f\u00f6retag. Vi kommer att lyfta fram:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Kundlojalitet \u00e4r avg\u00f6rande<\/strong> f\u00f6r alla f\u00f6retag, oavsett storlek eller bransch.<\/li>\n\n\n\n<li><strong>Det finns m\u00e5nga olika s\u00e4tt<\/strong> att m\u00e4ta kundlojalitet, men en av de mest popul\u00e4ra metoderna \u00e4r Net Promoter Score (NPS).<\/li>\n\n\n\n<li><strong>NPS \u00e4r ett enkelt m\u00e5tt<\/strong> som kan ge f\u00f6retag en god f\u00f6rst\u00e5else f\u00f6r hur lojala deras kunder \u00e4r.<\/li>\n\n\n\n<li><strong>En<\/strong> <strong>h\u00f6g NPS-po\u00e4ng<\/strong> indikerar att ett f\u00f6retag har lojala kunder som \u00e4r mer ben\u00e4gna att rekommendera f\u00f6retaget till andra.<\/li>\n\n\n\n<li>Det finns <strong>m\u00e5nga olika s\u00e4tt<\/strong> att f\u00f6rb\u00e4ttra kundlojaliteten, men n\u00e5gra av de <strong>viktigaste<\/strong> sakerna \u00e4r att:\n<ul class=\"wp-block-list\">\n<li>erbjuda fantastiska produkter och tj\u00e4nster, ge utm\u00e4rkt kundservice och skapa en positiv kundupplevelse.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\"><strong>Definitionen av Net Promoter Score och hur det ber\u00e4knas<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">I dagens konkurrensutsatta aff\u00e4rslandskap \u00e4r kundlojalitet nyckeln till h\u00e5llbar framg\u00e5ng. F\u00f6retag str\u00e4var efter att f\u00f6rst\u00e5 hur lojala deras kunder \u00e4r och hur sannolikt de \u00e4r att rekommendera deras produkter eller tj\u00e4nster till andra. <\/p>\n\n<p class=\"wp-block-paragraph\">Ett kraftfullt s\u00e4tt att m\u00e4ta kundlojalitet \u00e4r genom Net Promoter Score (NPS), den ger v\u00e4rdefulla insikter om \u00f6vergripande n\u00f6jdhet och lojalitet.<\/p>\n\n<p class=\"wp-block-paragraph\">Ett kraftfullt s\u00e4tt att m\u00e4ta kundlojalitet \u00e4r genom Net Promoter Score (NPS), som ger v\u00e4rdefulla insikter om \u00f6vergripande tillfredsst\u00e4llelse och lojalitet. Den ber\u00e4knas utifr\u00e5n en enkel fr\u00e5ga: &#8221;P\u00e5 en skala fr\u00e5n 0 till 10, hur troligt \u00e4r det att du rekommenderar v\u00e5r produkt\/tj\u00e4nst till en v\u00e4n eller kollega?&#8221; De som svarar \u00e4r kategoriserade i Promoters (9-10), Passives (7-8) och Detractors (0-6).<\/p>\n\n<p class=\"wp-block-paragraph\">I den h\u00e4r artikeln kommer vi att f\u00f6rdjupa oss i kraften med Net Promoter Score (NPS) och hur det m\u00e4ter kundlojalitet och kundn\u00f6jdhet. Dessutom kommer vi att unders\u00f6ka vikten av Customer Satisfaction Score (CSAT) som ett annat v\u00e4rdefullt m\u00e5tt f\u00f6r att bed\u00f6ma kundn\u00f6jdhet p\u00e5 olika s\u00e4tt. F\u00f6r en detaljerad titt p\u00e5 CSAT, kolla in v\u00e5r separata artikel.<\/p>\n\n<h2 class=\"wp-block-heading\"><strong>Vikten av NPS f\u00f6r att m\u00e4ta kundlojalitet och kundn\u00f6jdhet<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Varf\u00f6r \u00e4r NPS s\u00e5 avg\u00f6rande i det moderna aff\u00e4rslandskapet? Svaret ligger i dess f\u00f6rm\u00e5ga att avsl\u00f6ja ov\u00e4rderliga insikter om kundernas inst\u00e4llning och lojalitet. <\/p>\n\n<p class=\"wp-block-paragraph\">F\u00f6rdelarna med NPS f\u00f6r f\u00f6retag. NPS hj\u00e4lper till att identifiera f\u00f6rb\u00e4ttringsomr\u00e5den, underl\u00e4ttar riktade marknadsf\u00f6ringsstrategier och \u00f6kar kundn\u00f6jdheten.<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-overview-en-819x1024.png\" alt=\"\" class=\"wp-image-89\" width=\"367\" height=\"459\" srcset=\"https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-overview-en-819x1024.png 819w, https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-overview-en-240x300.png 240w, https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-overview-en-768x960.png 768w, https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-overview-en.png 1000w\" sizes=\"auto, (max-width: 367px) 100vw, 367px\" \/><\/figure>\n<\/div>\n<p class=\"wp-block-paragraph\">NPS \u00e4r en nyckeltalindikator som m\u00e4ter kundlojalitet. H\u00f6ga NPS-resultat \u00e5terspeglar en stor andel av Promoters som verkligen rekommenderar ett varum\u00e4rke, vilket fr\u00e4mjar organisk tillv\u00e4xt genom <strong>word-of-mouth<\/strong>.<\/p>\n\n<p class=\"wp-block-paragraph\">Det ger handlingskraftiga insikter f\u00f6r att f\u00f6rb\u00e4ttra kundupplevelsen och driva aff\u00e4rstillv\u00e4xt. <\/p>\n\n<p class=\"wp-block-paragraph\">Dessutom fungerar NPS som en viktig prestationsindikator som hj\u00e4lper f\u00f6retag att sp\u00e5ra kundn\u00f6jdhet \u00f6ver tid. Regelbundna NPS-unders\u00f6kningar ger f\u00f6retag m\u00f6jlighet att \u00f6vervaka f\u00f6r\u00e4ndringar i lojalitet och n\u00f6jdhet, vilket m\u00f6jligg\u00f6r snabba ingripanden och l\u00e5ngsiktiga korrigeringar.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>F\u00f6rdelar<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>F\u00f6rb\u00e4ttrad kundlojalitet: NPS \u00e4r en kraftfull indikator av kundlojalitet.<\/strong> H\u00f6ga NPS-resultat \u00e5terspeglar en betydande andel av Promoters, som passionerat st\u00f6djer ett varum\u00e4rke och skapar positiv word-of-mouth. <\/li>\n\n\n\n<li><strong>Handlingsbara insikter<\/strong>: NPS-data erbjuder v\u00e4rdefulla insikter f\u00f6r att f\u00f6rb\u00e4ttra kundupplevelsen. Genom att analysera feedback fr\u00e5n Passives and Detractors kan f\u00f6retag lokalisera problem och omr\u00e5den f\u00f6r f\u00f6rb\u00e4ttring.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">F\u00f6rdelarna med NPS str\u00e4cker sig l\u00e4ngre \u00e4n bara m\u00e4tning. Genom att agera p\u00e5 NPS-data kan f\u00f6retag fr\u00e4mja kundlojalitet, minska kundbortfall och driva \u00e5terkommande aff\u00e4rer. De kan ocks\u00e5 skr\u00e4ddarsy marknadsf\u00f6ringsstrategier f\u00f6r att m\u00f6ta individuella kundbehov, vilket fr\u00e4mjar l\u00e5ngsiktiga kundrelationer.<\/p>\n\n<h2 class=\"wp-block-heading\">Hur man anv\u00e4nder NPS f\u00f6r att f\u00f6rb\u00e4ttra kundbeh\u00e5llningen och \u00f6ka verksamhetens tillv\u00e4xt<\/h2>\n\n<p class=\"wp-block-paragraph\">Detractors kan signalera problem som kr\u00e4ver omedelbar uppm\u00e4rksamhet. Genom att m\u00e4ta kundlojalitet kan f\u00f6retag <strong>identifiera omr\u00e5den f\u00f6r f\u00f6rb\u00e4ttringar, f\u00f6rfina sina erbjudanden och f\u00f6rb\u00e4ttra den \u00f6vergripande kundupplevelsen.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">L\u00e4s om en av v\u00e5ra kunder har att s\u00e4ga om f\u00f6rdelarna med kundunders\u00f6kningar:<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u2014 Jaana Atosuo, Kommunikationschef, V\u00e4starvet<\/p>\n<cite>&#8221;Our cooperation with Touch&amp;Tell has resulted in an extensive bank of statistics that we use in our planning, profiling and business development work&#8230;&#8221;<\/cite><\/blockquote>\n\n<p class=\"wp-block-paragraph\"><strong>Exempel<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>L\u00e5ngsiktig kundrelation<\/strong>: Att v\u00e5rda kundlojalitet genom NPS bidrar till h\u00f6gre kundretention. Genom att snabbt agera p\u00e5 NPS-feedback kan du beh\u00e5lla fler kunder och minska kundbortfall, vilket \u00f6kar f\u00f6retagets resultat.<\/li>\n\n\n\n<li><strong>Riktade marknadsf\u00f6ringsstrategier<\/strong>: NPS ger f\u00f6retag m\u00f6jlighet att skr\u00e4ddarsy marknadsf\u00f6ringsstrategier baserade p\u00e5 kundsegment. Anv\u00e4nd till exempel NPS-data f\u00f6r att identifiera Promoters och rikta in dem med lojalitetsbel\u00f6ningar, vilket st\u00e4rker kundrelationerna.<\/li>\n\n\n\n<li><strong>Kontinuerlig f\u00f6rb\u00e4ttring<\/strong>: Regelbundna NPS-unders\u00f6kningar g\u00f6r det m\u00f6jligt f\u00f6r f\u00f6retag att sp\u00e5ra kundernas n\u00f6jdhet \u00f6ver tid, och lyfta fram lojalitetstrender och framg\u00e5ngsomr\u00e5den eller problem. Ett exempel \u00e4r att anv\u00e4nda p\u00e5g\u00e5ende NPS-data f\u00f6r att proaktivt ta itu med kundproblem och uppr\u00e4tth\u00e5lla h\u00f6ga n\u00f6jdhetsniv\u00e5er.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Slutsats<\/h2>\n\n<p class=\"wp-block-paragraph\">Sammanfattningsvis \u00e4r Net Promoter Score ett &#8221;game-changing&#8221; verktyg som frig\u00f6r potentialen att f\u00f6rst\u00e5, m\u00e4ta och f\u00f6rb\u00e4ttra kundlojalitet. Det ger handlingskraftiga insikter som styr aff\u00e4rsbeslut, vilket i slut\u00e4ndan leder till f\u00f6rb\u00e4ttrat kundbeh\u00e5llande och h\u00e5llbar aff\u00e4rstillv\u00e4xt. Att omfamna NPS ger f\u00f6retag m\u00f6jlighet att frodas i en kundcentrerad v\u00e4rld, d\u00e4r kundlojalitet \u00e4r grunden f\u00f6r framg\u00e5ng.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Om du vill b\u00f6rja anv\u00e4nda NPS i din verksamhet &#8211; want to start using NPS in your business -kont<span style=\"text-decoration: underline;\">akta<a href=\"https:\/\/touchandtell.com\/sv\/kundundersokningar\/#contact-section\" target=\"_blank\" rel=\"noreferrer noopener\"> oss p\u00e5 Touch&amp;<\/a><\/span><\/strong><span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/touchandtell.com\/sv\/kundundersokningar\/#contact-section\" target=\"_blank\" rel=\"noreferrer noopener\">Tell<\/a>.<\/strong><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sammanfattning I den h\u00e4r artikeln kommer vi att utforska betydelsen av Net Promoter Score (NPS)<\/p>\n","protected":false},"author":4,"featured_media":258,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[45],"tags":[52,53],"class_list":["post-924","post","type-post","status-publish","format-standard","has-post-thumbnail","category-blog-om-kundundersokningar","tag-kundnojdhet-sv","tag-nps-sv"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Styrkan med Net Promoter Score (NPS) f\u00f6r att m\u00e4ta kundlojalitet - Touch&amp;Tell<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Styrkan med Net Promoter Score (NPS) f\u00f6r att m\u00e4ta kundlojalitet - Touch&amp;Tell\" \/>\n<meta property=\"og:description\" content=\"Sammanfattning I den h\u00e4r artikeln kommer vi att utforska betydelsen av Net Promoter Score (NPS)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/\" \/>\n<meta property=\"og:site_name\" content=\"Touch&amp;Tell\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-07T06:47:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-14T21:26:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-overview-en.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1250\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Caroline Od\u00e9n\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Skriven av\" \/>\n\t<meta name=\"twitter:data1\" content=\"Caroline Od\u00e9n\" \/>\n\t<meta name=\"twitter:label2\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minuter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/\"},\"author\":{\"name\":\"Caroline Od\u00e9n\",\"@id\":\"https:\/\/touchandtell.com\/en\/#\/schema\/person\/a1abcd118004408f179ad19c83a0faec\"},\"headline\":\"Styrkan med Net Promoter Score (NPS) f\u00f6r att m\u00e4ta kundlojalitet\",\"datePublished\":\"2023-08-07T06:47:03+00:00\",\"dateModified\":\"2023-08-14T21:26:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/\"},\"wordCount\":1001,\"publisher\":{\"@id\":\"https:\/\/touchandtell.com\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-overview-en.png\",\"keywords\":[\"kundn\u00f6jdhet\",\"nps\"],\"articleSection\":[\"Blog om kundunders\u00f6kningar\"],\"inLanguage\":\"sv-SE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/\",\"url\":\"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/\",\"name\":\"Styrkan med Net Promoter Score (NPS) f\u00f6r att m\u00e4ta kundlojalitet - Touch&amp;Tell\",\"isPartOf\":{\"@id\":\"https:\/\/touchandtell.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-overview-en.png\",\"datePublished\":\"2023-08-07T06:47:03+00:00\",\"dateModified\":\"2023-08-14T21:26:17+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/#breadcrumb\"},\"inLanguage\":\"sv-SE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/#primaryimage\",\"url\":\"https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-overview-en.png\",\"contentUrl\":\"https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-overview-en.png\",\"width\":1000,\"height\":1250},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/touchandtell.com\/sv\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Styrkan med Net Promoter Score (NPS) f\u00f6r att m\u00e4ta kundlojalitet\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/touchandtell.com\/en\/#website\",\"url\":\"https:\/\/touchandtell.com\/en\/\",\"name\":\"Touch&amp;Tell\",\"description\":\"Get to know your customers and improve your offer! Collect customer feedback automatically with Touch&amp;Tell&#039;s simple yet powerful terminals.\",\"publisher\":{\"@id\":\"https:\/\/touchandtell.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/touchandtell.com\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"sv-SE\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/touchandtell.com\/en\/#organization\",\"name\":\"Touch&amp;Tell\",\"url\":\"https:\/\/touchandtell.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\/\/touchandtell.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-logo.png\",\"contentUrl\":\"https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-logo.png\",\"width\":800,\"height\":238,\"caption\":\"Touch&amp;Tell\"},\"image\":{\"@id\":\"https:\/\/touchandtell.com\/en\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/touchandtell.com\/en\/#\/schema\/person\/a1abcd118004408f179ad19c83a0faec\",\"name\":\"Caroline Od\u00e9n\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\/\/touchandtell.com\/en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/7e82ec31f39c9d2fcc17b331d98118193ea42d575cb58034724a986cbb908b94?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/7e82ec31f39c9d2fcc17b331d98118193ea42d575cb58034724a986cbb908b94?s=96&d=mm&r=g\",\"caption\":\"Caroline Od\u00e9n\"},\"sameAs\":[\"http:\/\/www.touchandtell.com\"],\"url\":\"https:\/\/touchandtell.com\/sv\/author\/caroline\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Styrkan med Net Promoter Score (NPS) f\u00f6r att m\u00e4ta kundlojalitet - Touch&amp;Tell","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/","og_locale":"sv_SE","og_type":"article","og_title":"Styrkan med Net Promoter Score (NPS) f\u00f6r att m\u00e4ta kundlojalitet - Touch&amp;Tell","og_description":"Sammanfattning I den h\u00e4r artikeln kommer vi att utforska betydelsen av Net Promoter Score (NPS)","og_url":"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/","og_site_name":"Touch&amp;Tell","article_published_time":"2023-08-07T06:47:03+00:00","article_modified_time":"2023-08-14T21:26:17+00:00","og_image":[{"width":1000,"height":1250,"url":"https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-overview-en.png","type":"image\/png"}],"author":"Caroline Od\u00e9n","twitter_card":"summary_large_image","twitter_misc":{"Skriven av":"Caroline Od\u00e9n","Ber\u00e4knad l\u00e4stid":"5 minuter"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/#article","isPartOf":{"@id":"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/"},"author":{"name":"Caroline Od\u00e9n","@id":"https:\/\/touchandtell.com\/en\/#\/schema\/person\/a1abcd118004408f179ad19c83a0faec"},"headline":"Styrkan med Net Promoter Score (NPS) f\u00f6r att m\u00e4ta kundlojalitet","datePublished":"2023-08-07T06:47:03+00:00","dateModified":"2023-08-14T21:26:17+00:00","mainEntityOfPage":{"@id":"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/"},"wordCount":1001,"publisher":{"@id":"https:\/\/touchandtell.com\/en\/#organization"},"image":{"@id":"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/#primaryimage"},"thumbnailUrl":"https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-overview-en.png","keywords":["kundn\u00f6jdhet","nps"],"articleSection":["Blog om kundunders\u00f6kningar"],"inLanguage":"sv-SE"},{"@type":"WebPage","@id":"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/","url":"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/","name":"Styrkan med Net Promoter Score (NPS) f\u00f6r att m\u00e4ta kundlojalitet - Touch&amp;Tell","isPartOf":{"@id":"https:\/\/touchandtell.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/#primaryimage"},"image":{"@id":"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/#primaryimage"},"thumbnailUrl":"https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-overview-en.png","datePublished":"2023-08-07T06:47:03+00:00","dateModified":"2023-08-14T21:26:17+00:00","breadcrumb":{"@id":"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/#breadcrumb"},"inLanguage":"sv-SE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/"]}]},{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/#primaryimage","url":"https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-overview-en.png","contentUrl":"https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-overview-en.png","width":1000,"height":1250},{"@type":"BreadcrumbList","@id":"https:\/\/touchandtell.com\/sv\/styrkan-med-net-promoter-score-nps-for-att-mata-kundlojalitet\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/touchandtell.com\/sv\/"},{"@type":"ListItem","position":2,"name":"Styrkan med Net Promoter Score (NPS) f\u00f6r att m\u00e4ta kundlojalitet"}]},{"@type":"WebSite","@id":"https:\/\/touchandtell.com\/en\/#website","url":"https:\/\/touchandtell.com\/en\/","name":"Touch&amp;Tell","description":"Get to know your customers and improve your offer! Collect customer feedback automatically with Touch&amp;Tell&#039;s simple yet powerful terminals.","publisher":{"@id":"https:\/\/touchandtell.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/touchandtell.com\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"sv-SE"},{"@type":"Organization","@id":"https:\/\/touchandtell.com\/en\/#organization","name":"Touch&amp;Tell","url":"https:\/\/touchandtell.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/touchandtell.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-logo.png","contentUrl":"https:\/\/touchandtell.com\/wp-content\/uploads\/2022\/12\/tnt-logo.png","width":800,"height":238,"caption":"Touch&amp;Tell"},"image":{"@id":"https:\/\/touchandtell.com\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/touchandtell.com\/en\/#\/schema\/person\/a1abcd118004408f179ad19c83a0faec","name":"Caroline Od\u00e9n","image":{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/touchandtell.com\/en\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/7e82ec31f39c9d2fcc17b331d98118193ea42d575cb58034724a986cbb908b94?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7e82ec31f39c9d2fcc17b331d98118193ea42d575cb58034724a986cbb908b94?s=96&d=mm&r=g","caption":"Caroline Od\u00e9n"},"sameAs":["http:\/\/www.touchandtell.com"],"url":"https:\/\/touchandtell.com\/sv\/author\/caroline\/"}]}},"_links":{"self":[{"href":"https:\/\/touchandtell.com\/sv\/wp-json\/wp\/v2\/posts\/924","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/touchandtell.com\/sv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/touchandtell.com\/sv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/touchandtell.com\/sv\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/touchandtell.com\/sv\/wp-json\/wp\/v2\/comments?post=924"}],"version-history":[{"count":0,"href":"https:\/\/touchandtell.com\/sv\/wp-json\/wp\/v2\/posts\/924\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/touchandtell.com\/sv\/wp-json\/wp\/v2\/media\/258"}],"wp:attachment":[{"href":"https:\/\/touchandtell.com\/sv\/wp-json\/wp\/v2\/media?parent=924"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/touchandtell.com\/sv\/wp-json\/wp\/v2\/categories?post=924"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/touchandtell.com\/sv\/wp-json\/wp\/v2\/tags?post=924"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}