Features

Flexible collection of feedback

Add, modify and delete questions at any time

It’s never too late to swap out a question or change your entire customer survey. Changes are synced to all your terminals within one minute.

Many question types

Smileys, multiple choice questions (that allow one or several choices), long free text, short free text, ®Net Promoter Score, Yes/No. Touch&Tell supports all types of questions you may need.

Follow-up questions – The key to client satisfaction survey

Do you want to pose a specific follow-up question to customers that say they’re unhappy? Do you want to ask different things of new customers and regulars? Control which questions appear based on what responses the customer gives.

Several languages – global feedback kiosks

Translate your customer kiosk survey into several languages and let the customer switch between them. We’ll help you if you don’t want to translate the questions yourself.

Powerful, tailored reporting – adapting to your customer satisfaction measure

Full control over what the reports look like

We design reports based on the customer satisfaction questions you ask and how you want to use the results. You can access reports on the web and they’re automatically updated with the latest responses.

Get weekly or monthly reports by email

We can send you periodic reports to make it easier to follow the results.

Add live reports to your intranet or website

You can embed your reports anywhere on the web, so that everyone who should see the results have easy access to them.

Export data

You can fetch data through our API or ask us to create an export in whatever format you need. You’re never locked into our system.

Robust terminals

Custom designed signs

Send us graphic material (your logo, colours, etc.) and we’ll design a sign for you with your own message. That way your feedback terminal will draw more attention and it becomes clear who’s asking the questions.

Works both online and offline

Responses are uploaded instantly if the terminal has a 4G or WiFi connection. If the feedback terminal is offline, the responses are stored locally and uploaded as soon as the terminal regains connection. You’ll never lose a response.

Automatic remote monitoring and updates

The terminals are unmanned and monitored remotely by us. If they need new features, they’re updated without you having to do anything. This way Touch&Tell gets better over time.